UOP NSCI 280 A&P Week 7 Final Exam 2015

1. The study of tissues is

a. cytology

b. histology

c. molecular biology

d. microbiology

e. surface anatomy

2. In a negative feedback mechanism, the response of the effect or

a. reverses the original stimulus

b. enhances the original stimulus

c. has no effect on the original stimulus

d. is usually damaging to the body

e. creates a cycle that leads away from homeostasis

3. Covalent bonds form when

a. atomic nuclei fuse

b. molecules become ionized

c. neutrons are transferred from one atom to another

d. protons are lost from atoms

e. electrons are shared between two atoms

4. Reactions that use water to split molecules apart are called _______ reactions.

a. dehydration

b. synthesis

c. hydrolysis

d. reversible

e. oxidation

5. Proteins

a. are the body’s source of immediate energy

b. are the building blocks of nucleotides

c. provide much of the structure of body cells and tissues

d. contain the genetic information of the cell

e. insulate and cushion the body

6. The plasma membrane

a. separates the nucleus from the rest of the cell

b. is a rigid protein membrane

c. is not permeable

d. has a single layer of phospholipids

e. regulates movement of materials into and out of the cell

7. Channel proteins

a. are binding sites for other molecules

b. utilize the G protein complex to function

c. are found only on endoplasmic reticulum

d. allow cells to recognize one another

e. provide a “door” through which extracellular molecules can enter the cell

8. Which of the following is a function of epithelial tissue?

a. conduction of action potentials

b. secretion and absorption of molecules

c. support of other tissue types

d. contraction

e. shock absorption

9. Adipose tissue

a. functions as an insulator and a site of energy storage

b. exists in three forms: yellow, red, and brown

c. contains large amounts of extracellular matrix

d. is composed of relatively small cells

e. does not contain lipids

10. Skin color is the result of the

a. quantity of melanin in the skin

b. number of keratinocytes in the skin

c. amount of fat in the hypodermis

d. thickness of the stratum basale

e. number of melanocytes in the skin

11. What does structure “B” represent on the diagram?

a. hair follicle

b. arrector pili

c. dermis

d. hypodermis

e. sebaceous gland

12. When blood calcium levels are low

a. osteoclast activity increases

b. calcitonin secretion increases

c. calcium absorption is reduced

d. bones produce more bone tissue

e. osteoblast activity increases

13. What does structure “A” represent on the bone diagram?

a. cancellous bone

b. Diaphysis

c. epiphyseal lines

d. articular cartilage

e. epiphysis

14. What does structure “A” represent?

a. frontal bone

b. occipital bone

c. parietal bone

d. sphenoid bone

e. temporal bone

15. The figure illustrates bones of the right upper limb. What does “A” represent?

a. radius

b. carpals

c. phalanges

d. metacarpals

e. ulna

16. The figure illustrates bones of the right lower limb. What does “C” represent?

a. femur

b. fibula

c. tarsals

d. tibia

e. patella

17. The joint between the head of the radius and the proximal end of the ulna is a _____ joint.

a. plane

b. saddle

c. hinge

d. pivot

e. ball and socket

18. What does structure “A” represent on the diagram?

a. tendon

b. articular cartilage

c. bursa

d. fibrous capsule

e. synovial membrane

19. Which of the following is composed of myosin molecules?

a. thick myofilaments

b. I Bands

c. Z disks

d. Sarcolemma

e. tropomyosin

20. What does “B” represent on the diagram?

a. threshold

b. depolarization

c. depolarization phase of action potential

d. repolarization phase of action potential

21. The flexion of the elbow represents a

a. class I lever system

b. class II lever system

c. class III lever system

d. class IV lever system

e. non-lever system

22. Label muscle “A” on the diagram.

a. orbicularis oculi

b. temporalis

c. trapezius

d. sternocleidomastoid

e. masseter

23. What does “A” represent?

a. coracobrachialis

b. deltoid

c. pectoralis major

d. biceps brachii

e. serratus anterior

24. The central nervous system includes the

a. ganglia

b. spinal cord

c. spinal nerves

d. cranial nerves

e. sensory receptors

25. Identify structure “A” on the neuron.

a. Schwann cell

b. Node of Ranvier

c. neuron cell body (soma)

d. dendrites

e. axon

26. The figure is a process figure of the chemical synapse. What does “C” represent?

a. postsynaptic membrane

b. synaptic cleft

c. synaptic vesicle

d. voltage-gated calcium channel

e. presynaptic terminal

27. Which of the following combinations indicates the correct distribution of spinal nerve pairs?

a. 7 cervical – 12 thoracic – 6 lumbar – 5 sacral – 1 coccygeal

b. 7 cervical – 12 thoracic – 5 lumbar – 6 sacral – 1 coccygeal

c. 8 cervical – 12 thoracic – 6 lumbar – 4 sacral – 1 coccygeal

d. 8 cervical – 12 thoracic – 5 lumbar – 5 sacral – 1 coccygeal

e. 7 cervical – 13 thoracic – 6 lumbar – 5 sacral – 1 coccygeal

28. Label component “A” on the reflex arc.

a. sensory receptor

b. effector organ

c. sensory neuron

d. motor neuron

e. interneuron

29. A small lesion in the brainstem which resulted in a rapid heart rate, intense vasoconstriction, and elevated blood pressure would probably be located in the

a. medulla oblongata.

b. Pons

c. Cerebellum

d. Hypothalamus

e. cerebrum

30. The corpus callosum

a. consists of a broad band of gray matter

b. is found at the base of the transverse fissure

c. is a band of commissural fibers that connects the right cerebral hemisphere to the left cerebral hemisphere

d. connects the frontal lobe to the occipital lobe

e. connects the frontal lobe to the parietal lobe

31. Which nerve has branches that extend to the thoracic and abdominal viscera?

a. facial nerve

b. vagus nerve

c. trigeminal nerve

d. glossopharyngeal ner

32. Which of the following is a somatic sense?

a. smell

b. taste

c. touch

d. sound

e. sight

33. Label area “A” on the cerebral cortex.

a. visual cortex

b. primary motor cortex

c. primary somatic sensory cortex

d. motor speech area (Broca’s area)

e. sensory speech area (Wernicke’s area)

33. The figure is a sagittal section of the eye. What does “A” represent?

a. iris

b. pupil

c. lens

d. conjunctiva

e. cornea

34. Which of the following is NOT an effector controlled by the autonomic nervous system?

a. cardiac muscle

b. glands

c. skeletal muscle

d. smooth muscle in blood vessels

e. smooth muscle in the digestive system

35. Identify structure “C” on the bottom diagram.

a. autonomic ganglion

b. somatic motor neuron

c. effector organ (smooth muscle of GI tract)

d. postganglionic neuron

e. preganglionic neuron

36. The endocrine system

a. releases neurotransmitters into ducts

b. secretes chemicals that reach their targets through the bloodstream

c. communicates via frequency-modulated signals

d. contains organs called exocrine glands

e. is isolated from the nervous system

Consider the following events in the intracellular receptor model:
1: Hormone receptor complex binds to DNA.
2: Messenger RNA directs synthesis of specific proteins.
3: Hormone binds to receptors either in cytoplasm or nucleus.
4: Messenger RNA synthesis is activated.
5: Synthesized proteins produce the response of the cell.

37. Which of these events occurs in the nucleus?

a. 1, 3, 5

b. 1, 3, 4

c. 1, 2, 3

d. 3, 4, 5

e. All events occur in the nucleus

38. The hypothalamus

a. rests in the sella turcica

b. is also called the neurohypophysis

c. is located inferior to the pituitary gland

d. regulates the secretory activity of the pituitary gland

e. is located superior to the thalamus

39. The major secretory products of the zona glomerulosa of the adrenal cortex are

a. glucocorticoids

b. mineralocorticoids

c. androgens.

d. catecholamines

e. cortisol and ADH

 

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“Dirty War” Watch Movie And Answer The Following

“Dirty War”

When you have watched the movie, respond to 4 of the questions . Make sure your answers are in-depth.

Review the following questions prior to watching the video so that you will know what to be looking for.

What elements of the London drill were realistic versus non-realistic?

What advantages did the female Muslim officer bring to her team?

What were the signs of acute radiation sickness and when and with whom did they begin?

What behaviors of the terrorist were clues that they were terrorists?

Put yourself in the place of the agent or his wife and reflect on what it must have been like to be willing to die or say good-bye to your family.

How important was the neighborhood woman who phoned her concerns to the police?

What was your progression of thought as the time of the detonation neared and then happened?

Discuss the characteristics of a suicide bomber that were present in the film characters.

What did you think of the interrogation/arrest procedures utilized? Were any civil liberties violated? Did it matter?

What went right and what went wrong in the response?

How well didn’t their plans work during the real event?

What do you think it must have been like for the victims? Were they given the information and care they needed?

How successful was Incident Command? What problems, if any, were there?

How did triage, treatment and decontamination go at ground zero?

 

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The nine components of a mission statement are

The nine components of a mission statement are

customers, products and or services, markets, technology, growth profitability survival, philosophy, self concept, concern for image, and concern for employees

You should included as many of the components as possible as it will give a clear understanding to the person who is reading the mission statement what your company is about and how they plan to be a success and helps to give the vision of what the company stands for when it comes to employees and the community.

You want to have a SWOT Analysis because it helps  to improve the company by identifying the risks within the company. This analysis helps to get rid of or at least lesson the risk by making sure there are resources to

We look at the TOWS as an extension of the SWOT. The SWOT is more with in the company when we look at TOWS this is used to look at the external threats to a company and then reviews those and does a comparison with the strengths and weaknesses.

At the company I work for we look at risks or weaknesses as areas of opportunity for improvement. For example a TOWS would be used in a company for example like TOYS R US that just went out of business if they would have used the TOWS they may have found some of the threats and opportunities that was affecting sales and the business as a whole and may have been able to find other ways of repairing things and could have potentially stayed in business.

 

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Case: Off-Duty Conduct

Read the case study below and answer these 2 questions.

  1. Add your opinion about the choices and decisions being made—if this was your company would you make this choice?
  2. What would you do differently?

The small Southwestern city of Happy Hollow, with a population of approximately 17,000 people, is a modern bedroom community that is located just a 15-minute drive away from a major city. Happy Hollow maintains a fire department with one fire station serving an area of 12 square miles. It is staffed with 15 full-time firefighters and 15 volunteer firefighters. The International Association of Fire Fighters (IAFF) represents all permanent, full-time employees of Happy Hollow’s fire department.

Four years ago, Tim Nelson was hired as a firefighter and licensed paramedic for Happy Hollow’s fire department. Previously, he worked for 3 years as a firefighter for another small city. After getting off work at 4:30 p.m. one evening, he joined a friend at a restaurant in the major city a 15- or 20-minute drive from where he lives and works. Nelson and his friend had dinner and several drinks at the restaurant and stayed there until after midnight, when Nelson drove the friend home and then started on the drive to his own home.

Upon receiving calls at 12:43 a.m. about someone driving erratically in a pickup truck at a high rate of speed, Happy Hollow’s police department dispatched a police officer to investigate. Officer Brian Jones observed someone driving the described truck at an excessive rate of speed. He followed for approximately one-half mile while observing erratic driving before stopping the truck. Officer Jones detected a strong odor of alcohol coming from the pickup truck when he approached it. Officer Jones then recognized the driver as firefighter Nelson, who appeared fatigued, with red, watery eyes. He noticed that Nelson had difficulty performing the simple task of retrieving his driver’s license and proof of insurance coverage, and his speech was slurred. Officer Jones concluded that Nelson appeared to be intoxicated. Meanwhile, another Ford pickup truck and a second city patrol vehicle driven by Sgt. David Martinez arrived on the location. The driver and passenger in the other pickup advised the police officers that the truck driven by Nelson had sideswiped their vehicle before being stopped by Officer Jones, and they also said that Nelson had failed to stop after the accident. The collision caused damage to both trucks, ripping the mirrors from the passenger side of the truck driven by Nelson and the driver’s side of the other truck.

Officer Jones determined that there was probable cause for arrest and advised Nelson that he was being arrested for driving under the influence (DUI) and leaving the scene of an accident. Upon arrival at the police station, Nelson elected to refuse to submit to a Breathalyzer test for measuring his blood alcohol. He was cited for a DUI and leaving the scene of an accident resulting in property damage to another vehicle. He was booked into jail and stayed for a few hours before he was released on bond.

Firefighter and paramedic Tim Nelson was subsequently placed on administrative leave with pay while the matter was being investigated. Following a 3-day investigation, the fire department held a predisciplinary hearing where Nelson had an opportunity to further describe his version of what had happened leading up to his early-morning arrest. Nelson described feeling a sudden jolt when his truck hit something while he was driving home, but he claimed that he did not know what he had hit or if he had hit anything at all. Nelson acknowledged that he had too much to drink that evening and that he should have had someone drive him home. He said that although the incident had occurred while he was off duty, he was willing to do anything necessary to keep his job.

Fire Department Chief Calvin Moore pointed out that he had known that Nelson had been previously arrested for a DUI while working as a firefighter for the other small city but that he had hired Nelson as a firefighter for the Happy Hollow Fire Department anyway. Chief Moore explained that he had already given Nelson a second chance when he hired him, and he was unwilling to give Nelson a third chance. Chief Moore stated that Nelson had violated several rules and policies of the fire department and had failed in his obligation to the public as a firefighter and paramedic by not stopping to check to see if he had injured anyone in the collision that he caused that night. The incident also garnered significant media attention, including reports in Happy Hollow’s local newspaper and on at least one news report from a local television station—thus potentially undermining the public’s trust in the Happy Hollow Fire Department. For these reasons, Chief Moore informed Nelson that his employment was being terminated “for cause.”

The union filed a grievance alleging that Nelson’s punishment was too severe since the incident occurred while he was off duty. The union requested Nelson’s reinstatement with punishment, such as a reasonable suspension without pay and a warning. The city’s management responded that they had a duty to ensure the public trust in the fire department. They also said that the city’s rules and policies, as written in the union–management labor agreement, stated, “Employees shall conduct themselves off duty in such a manner as to show respect as a member of the fire department. Conduct unbecoming a member of the Happy Hollow Fire Department will be subject to disciplinary action, up to and including dismissal.”

 

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A theoretical framework of organizational change

A theoretical framework of organizational change

Jacobs, Gabriele Arjen van Witteloostuijn Christe-Zeyse, Jochen Journal of Organizational Change Management ; Bradford  Vol. 26, Iss. 5,  (2013): 772-792. DOI:10.1108/JOCM-09-2012-0137

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2. Full text – PDF

3. Abstract/Details

4. References 111

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Purpose – Organizational change is a risky endeavour. Most change initiatives fall short on their goals and produce high opportunity and process costs, which at times outweigh the content benefits of organizational change. This paper seeks to develop a framework, offering a theoretical toolbox to analyze context-dependent barriers and enablers of organizational change. Starting from an organizational identity perspective, it aims to link contingency-based approaches, such as environmental scan, SWOT and stakeholder analysis, with insights from organizational behaviour research, such as knowledge sharing and leadership. Design/methodology/approach – The framework is informed by long-lasting field research into organizational change in an international policing environment. The theories in the framework are selected from the perspective of field validity in two ways; they were chosen because the topics covered by these theories emerged as relevant during the field research and therefore it can be expected they have applicability to the field. The authors’ insights and suggestions are summarised in 13 propositions throughout the text. Findings – The analysis provides a clear warning that organizational change is more risky and multifaceted than change initiators typically assume. It is stressed that the external environment and the internal dynamics of organizations co-determine the meaning of managerial practices. This implies that cure-all recipes to organizational change are bound to fail. Originality/value – This paper makes an ambitious attempt to cross disciplinary boundaries in the field of organizational change research to contribute to a more comprehensive and holistic understanding of change processes by integrating perspectives that focus on the internal context and the external environment of organizations.

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Organizational change as a risky strategy

Organizational change is omnipresent, being the raison d’être of the consultancy industry ([71] Sorge and van Witteloostuijn, 2004). Modern organization sciences have produced a large amount of insights into a wide variety of issues related to organizational change. And of course, consultancies successfully launch new organizational change “products” all the time. However, organizational change is still often associated with failure. A case in point is the persistently high number of merger and acquisition deals that fail in the post-integration stage (totalling approximately 70 per cent) or the (circa) 30 per cent that fail before consummation (see, e.g. [19] Dikova et al. , 2010; [54] Muehlfeld et al. , 2012; [11] Brakman et al. , 2013). Most organizational change projects, of course, deal with less impactful issues than mergers and acquisitions, where negative effects may be expected to be less threatening to organizational survival than M&A deals gone awry. Yet, change projects with a smaller scope are also prone to poor planning, disappointing results and unintended consequences that divert resources from operational tasks, disrupt well-established routines, and shatter the trust of employees and business partners alike.

Organizational change theories need to negotiate two hurdles: scholarly quality and practical relevance ([60] Pettigrew et al. , 2001). Key questions in research on organizational change are: Why do so many organizational change initiatives fail to deliver? And how can organizational change processes be implemented in a way that assures success? Organizational change is a notoriously complex phenomenon; it is only natural that research on organizational change addressed this complexity from numerous more or less complementary or contradictory, but equally legitimate perspectives. These perspectives stretch across disciplinary boundaries, across methodological camps, and often across contradictory visions of organizations. The result is a debilitating fragmentation of theories of organizational change, with widely different perspectives – sometimes complementary, but sometimes contradictory – blossom side by side in the large organizational change literature. One angle to illustrate this state of fragmentation is that of the level of aggregation: micro (individuals) and, meso (groups and organizations) and macro (organizational environment and populations of organizations).

The fragmented nature of the field of organizational change research

Some research focuses on a micro perspective, analyses the psychological aspects of organizational change, focusing on what organizational change does to human beings – typically to change recipients. Examples involve attitudes to change in general ([73] Vakola and Nikolaou, 2005), perceptions of change ([80] Weber and Weber, 2001), strategies coping with uncertainty ([20] DiFonzo and Bordia, 1998), and organizational change induced stress.

Another research tradition takes the meso perspective. This perspective addresses issues relating to the organizational context of organizational change, as well as how organizational change affects and is affected by organizational identification and institutionalisation processes. Examples are research on group processes and social identities ([48] van Leeuwen et al. , 2003), and Selznick’s seminal book Leadership in Administration . In this line of research, organization-level taken-for-granted values and default expectations play critical explanatory roles.

A third line of research looks at organizational change from a macro perspective, adopting the lens of sociology’s organizational ecology to study structural reproducibility and organizational inertia, the effects of (early) imprinting and organizational change on the organization’s fitness and competitiveness, and ultimately on the mortality hazard of organizations. The primary focus is on how these issues work out in populations of similar organizations. [36] Hannan and Freeman (1984), [33] Hannan et al. (2004) or [34] Hannan and Baron (2002) illustrate this research tradition.

Another angle that reveals the state of fragmentation of the organizational change literature is that of disciplines, as already hinted at previously. The academic disciplines that are typically called on include (but are not at all restricted to) social psychology, sociology and economics. From a more applied perspective, the rich literature on organizational change is typically scattered across organizational behaviour ([56] Oreg et al. , 2011) and strategic perspectives on organizational change ([67] Schwarz and Huber, 2008). These different disciplines adopt a rather narrow focus, concentrating on the workplace and individual aspects of organizations, on the one hand ([37] Herscovitch and Meyer, 2002; [41] Jacobs et al. , 2008), and the performance-survival aspects of organizations, on the other hand ([7] Barney, 1991; [21] Donaldson, 2001; [55] North, 1990). Since these disciplines themselves are subdivided into many different schools of thought, it is understandable that the “theories” of organizational change offered in these disciplines are fragmented to the extreme.

Even though the field developed clear and useful distinctions, such as the separation of content and process effects of organizational change ([6] Barnett and Carroll, 1995), this welcome clarity resulted in further fragmentation of theories, since the strategy literature primarily focuses on the (allegedly) beneficial, and highly organization and environment-specific content effects, and emphasises the need for flexibility and adaptability, while others are interested in the predominantly negative, and not organization-specific, process effects, assuming that the content effect of the change are, at best, randomly positive or negative.

There is little consensus on how to evaluate organizational change processes: Is it appropriate to focus mainly on perceptions of change recipients, like psychological research does ([56] Oreg et al. , 2011)? Should one, like [36] Hannan and Freeman (1984), pay attention to the overall wellbeing, fitness or more precisely mortality hazard of the organization and see how change in general influences these? Or should one primarily be concerned with the effects of change on the talent pool of the organization, such as in [8] Baron et al. (2001)? Would it be more appropriate to look at the speed of the implementation of the change, since the speed drives the opportunity costs of the organizational change, or will a focus on the relationship between change in the employment blueprints and the economic outcomes, such as growth or the time between founding and the initial public offering as in [34] Hannan and Baron (2002), generate more valuable insights?

Many of these studies yielded valuable insights, and the value of these insights is responsible for the temptation researchers are exposed to: Borrow from these theory fragments in order to generate novel explanations and derive valuable predictions. But it is not difficult to see that borrowing from separate theory fragments carries certain risks: The theory fragments briefly described previously are not always consistent with one another, and the complex explanations built on the insights they generate might lack coherence. The current paper attempts to carve out the set of insights that can be fruitfully combined with each other in a consistent manner so that they offer a logical basis for the propositions offered. In so doing, we illustrate how we can enter new ground by integrating arguments from different theory fragments in a way not done before, crossing disciplinary boundaries and developing a multi-level logic. Specifically, in this paper, we advocate an integration of organizational behaviour and strategic approaches to develop a single organizational change theory.

Towards an integrated organizational change theory

We aim at enlarging our understanding of organizational change, by looking simultaneously through the individual-focused micro lens and the organization-oriented macro lens. Our framework explicitly relates to both the inside and the outside world of organizations, which makes the case for an interdisciplinary and multi-level approach to the study (and practice) of organizational change. In so doing, we link insights from micro-level theories of individual change acceptance to macro-level perspectives on the environment, with input from meso-level theories on leadership and organizational identity, implying that we bridge organizational change theories from psychological, sociological and economic perspectives. We are aware that we can in no way fully live up to our ambitious attempt, and that we need to select some limited theoretical insights from these different disciplines.

Our selection is, next to theoretical considerations, guided by an emergent understanding during our field research, where we identified theories addressing issues raised by practitioners in the field of organizational change. Our unified theory of organizational change is informed by three main observations of the nature of organizational change. First, organizational change is a risky strategy, as it is often related to the violation of an organization’s core cultural values and, potentially, the organization’s identity ([35] Hannan et al. , 2007). Therefore, we explicitly focus on the vital role of organizational identity to explain the successes and failures of organizational change. Second, the analysis of organizational change needs an approach that can account for the specifics of the organization in question. Yet, the organizational change industry is dominated by consultancies that offer universal solutions to organization-specific problems ([71] Sorge and van Witteloostuijn, 2004). Scholars have noted that this tendency to rely on universal remedies is counterproductive ([57] Ostrom, 2007). Therefore we incorporate a contingency perspective in our framework of organizational change, suggesting that it is important to identify the external and internal conditions needed to ensure the success of specific organizational change programmes in specific organizations and contexts.

Third, there is still a widespread habit within organizational change research to ignore the major influence of cross-country cultural and institutional differences. This is closely related to our second observation, and it has also been substantiated in organization theory and practice ([70] Sorge, 2005). It boils down to the fact that what works in one organization, culture, or country, may well produce failure in another organization, culture, or country. Or, more subtly, practices that look similar across organizations, cultures, or countries on the surface often turn out to be very different if analysed more carefully. As [60] Pettigrew et al. (2001) note, in a culturally diverse world, scholars of organizational change cannot continue to assume with a quiet heart, that the change patterns in their corner of the world reflect those experienced on a wider, global stage.

This does not imply that the overall logic of the theory we propose here is idiosyncratic, being tailored to each and every specific case – it is not. Rather, we believe that our framework is general, although the details of how things work out in practice are specific to the context. Even though two organizations might appear to be alike to analysts, they might have different audiences and, as a consequence, their identities might be very different. Such differences have important implications for the types of organizational change processes that are adopted, as well as the acceptance or resistance of specific change projects in different organizational contexts and among different parties. To bring to life our theoretical arguments, we decided to add propositions and examples. First, we formulate a series of 13 propositions that provide examples of core theoretical insights or insights that we believe are interesting to explore further in future work. This list of 13 propositions is by no means exhaustive, but we hope that it clarifies the kind of follow-up work we envision. Second, to put some real-world flesh to our theoretical argumentation, we illustrate our arguments with examples from police organization in a series of quotes. We do so because our theoretical framework is currently applied in the context of a large EU project on organizational change in police forces in ten European countries. In this paper’s discussion, we will introduce this project in a little more detail and illustrate how we put our theoretical framework into research practice.

Theoretical framework

Our macro-lens brings a fundamental observation to the theoretical discussion that is often ignored by micro-level researchers: Organizational change does not emerge and evolve in splendid isolation. Stakeholders inside and outside of the organization tend to be heavily involved before, during and after the change process ([25] Frooman, 1999). Our micro-lens, in turn, draws attention to the role of organizational members in organizational change, an aspect that is often overlooked by macro-level scholars of strategic management. We embed our analysis of internal organizational change processes in a larger cultural and institutional framework, focusing on differences across societies. To organize the arguments, we frame this process in a simple input-throughput-output model, as introduced in Figure 1 [Figure omitted. See Article Image.].

Input relates to the antecedents of change (the period before the change), throughput to the process of change (during), and output to the consequences of change (after). The glue that binds all of these elements of our theoretical framework together is organizational identity and how this may be affected by organizational change. Therefore, before introducing our unified input-throughput-output framework, we first discuss this essential nexus between organizational identity and organizational change.

The effects of organizational change on organizational identity

Following [1] Albert and Whetten (1985), the organizational structure and the organizational culture, or architectural and cultural codes ([35] Hannan et al. , 2007), provide the answer to the basic question of (internal) organizational identity: “who are we as an organization?” These central, enduring and distinctive elements of an organization constitute the requirements for a shared belief structure, a set of more or less consensual expectations about “how an organization such as ours should behave in a situation like this” that makes consistent and coherent organizational action possible ([41] Jacobs et al. , 2008; [78] Van Rekom and Whetten, 2007).

Shared expectations can successfully influence, sometimes even orient, organizational action, because the formal procedures are typically incomplete and partial, and they cannot deal with all possible contingencies. So, answers to the question “What should we do in a situation like this?” are often derived from the common understanding of who we are as an organization, and default rules on “how an organization like ours should behave in a situation like this.” Taken-for-granted behavioural patterns, reflecting the distinction between expected and unexpected acceptable and non-acceptable behaviour, are key components of organizational identities ([62] Ravasi and Schultz, 2006).

Some organizational changes are well aligned with the organizational identity, and do not go beyond a formalisation and refinement of already existing but not yet formalized practice. Others, however, are partially in conflict with organizational identities, while still others, are or can be experienced as fundamental challenges to valued organizational identities ([26] Gioia et al. , 2000; [77] Van Knippenberg et al. , 2002; [64] Rousseau, 1998).

To the extent that individuals identify with their employing organization, the organizational identity reflects on how people see themselves – organizational membership and organizational identity are merged with the employees’ sense of self ([4] Ashforth and Mael, 1989; [27] Glynn, 2000; [74] Van Knippenberg, 2000). Changes to the organization’s identity are therefore often experienced as threats to members’ individual identities ([22] Dutton et al. , 1994; [23] Fiol, 2002; [41] Jacobs et al. , 2008).

When internal audiences such as groups of employees observe that the taken-for-granted expectations concerning an organization are not complied with, they often reduce their identification and loyalty to the organization. Hannan et al. refer to this as assigning lower grades of membership to the organization. Consequently, this internal audience will find offers of the organization intrinsically less appealing, contributing to HRM problems like sick leave and the potential inability of the organization to mobilize additional human resources. People value a sense of continuity of identity ([62] Ravasi and Schultz, 2006) – a sense that across past, present and projected future they essentially are the same person or collective (i.e. organization) – and therefore often strongly resist organizational changes affecting this sense of continuity. Thus, a key challenge for change process leaders is to act, not only as change agents, but also as agents of continuity – a challenging balancing act indeed ([76] Van Knippenberg et al. , 2008).

Organizational identity not only matters for internal audiences such as employees, but also for external audiences. If stakeholders perceive code violations and if they recognise that their expectations are not met, the organization may lose legitimacy in the eyes of key external audiences. This can have serious consequences as some stakeholders may control vital resources. In the case of police forces, politicians may reduce their political support if the police fail to perform according to the expectations of the public, or the media may undermine public trust in the police by focussing on perceived failures or violations in standards.

A quite significant change process in many European police forces was connected to the implementation of management methods from the private sector into police organizations. In times of severe budget restrictions and in times of frequent criticism of supposedly slow and inefficient bureaucratic procedures, pressure grew in some European countries to increase efficiency in police forces by introducing performance measurement and cost accounting systems, management by objectives, benchmarking and other instruments derived from the private sector. Many police officers, however, felt alienated by the attitude of some politicians and consultants that apparently did not seem to distinguish between a police force and a private company. Their identity as police officers implied serving the common good and fighting for security and justice. Being subjected to questions of efficiency was considered by many as an unjustified and inappropriate equalization of the police with a private sector that was, in their eyes, primarily interested in selling goods and making profits ([14] Christe-Zeyse, 2007a).

The need for a cross-national comparison of organizational change

We aim at developing a general theory, applicable to all kinds of organizations in all types of environments. The precise nature of the role of organizational identity can only be seen if we can control for the impacts of other cultural differences, such as those deriving from nationality, geography, ethnicity or religion ([60] Pettigrew et al. , 2001). More specifically, these local cultures, in combination with the history of these types of organizations in different countries or regions, establish interpretative frames that are used to disambiguate and complete the otherwise partial procedures and regulations of organizations – that is, so to speak, to fill the inevitable gaps in the organizational structure by imposing informal cultural codes.

Cultural difference can refer to something as “soft” as the tone in which an order is given. In some police forces, an order is understood to be something that does not allow for any kind of debate, interpretation, or disambiguity, whereas in other police forces an order can also be understood as a consensual decision after a cooperative and reciprocal process of deliberation and advice.

It is important to recognize that although the same organizational categories, forms or types (with respect to police appraisal and promotion systems, ranks, arms, uniforms, the right to search and arrest, etc.) may be available in all countries, which should provide a good basis for common organizational identities, daily organizational life comes with different interpretative schemata to make sense of codes, practices, procedures and values ([70] Sorge, 2005; [49] Magala, 2009). Thus, a seemingly universal template tends to be moulded into local practices, producing idiosyncrasies in the process.

A case in point is the way police officers approach citizens. It makes quite a difference whether a police officer acts in the role of a service provider or as the armed representative of the executive power. The setting may seem similar: A police officer stops a car and asks the driver for his or her driver’s licence and registration. But depending on traditions, cultural norms, self-perceptions, legal requirements etc. the situation may in fact be very different, ranging from a friendly chat to a rather aggressive looking demonstration of dominance and submission ([51] Martin, 1999).

What holds true when comparing organizations from different cultural settings with each other also holds true when looking at the relationship between an organization and other actors from the same cultural setting. Each audience within the organization (i.e. different departments or specialized units), but also outside the organization (i.e. the public, the ministry, the prosecutor) has a different cultural interpretation of expectations or relationships. Ambiguous procedures and regulations are interpreted in numerous different ways and different parties develop different responses in relation to procedural ambiguities. In this sense, idiosyncrasies develop in each specific work relationship and (organizational, national) culture provides a general setting by providing a lens for sensemaking ([49] Magala, 2009; [81] Weick, 1995).

All European police forces have explicit anti-corruption rules, but when it comes to very specific situations in which officers interact with citizens, these rules are sometimes not as unambiguous as they might seem. Being helpful and friendly, exchanging information and returning favours might be part of a cultural tradition in one context and a case of corruption in another. What is acceptable and what is not, may not be entirely determined by formal rules or cultural traditions, but very often needs to be disambiguated with respect to individual audiences and specific situations ([61] Punch, 2000.)

Next to (organizational and national) culture, we explicitly integrate into our framework the more tangible aspects of the environment, which are often ignored in the literature on organizational change (see also Bayerl et al. , in this issue), but are nevertheless of high importance. The direct environment of actors influences their sensemaking (i.e. ecological sensemaking; [82] Whiteman and Cooper, 2012) and frames the meaning they give to practices, technologies and forms. Hard facts such as budget cuts, legal constraints, or political instability co-determine organizational identities and are therefore included in our framework of organizational change. This implies that we have to integrate insights from “hard” contingency and strategy theories into our “soft” identity-based theory of organizational change. This is precisely what we do in our unified input-throughput-output framework of organizational change, to which we turn now.

A unified framework of organizational change

Figure 1 [Figure omitted. See Article Image.] summarises our theoretical logic in the context of a simple input-throughput-output framework. The framework’s theoretical lens cements these theory fragments together in an overarching framework, illustrating that organizational change may only be understood by systematically analyzing all constitutive elements and the way they interact. In what follows, we will explain these elements of our unified framework of organizational change.

Triggers of change: the input component

We start with the input component of our framework. As is known from a large contingency literature in the organization sciences ([47] Lawrence and Lorsch, 1967; [58] Parker and van Witteloostuijn, 2010), fit is a key driver of organizational performance. Fit is defined as the alignment of an organization’s internal features with that of its external environment, to enhance performance ([52] Miles and Snow, 1994). [30] Hannan (1998) suggested that, at their founding, organizations are typically aligned with their environment, but as they age, the alignment weakens, requiring serious effort to keep pace with a changing environment. If an organization experiences a misfit, which comes with inferior performance, organizational change is needed to restore fit.

However, to be able to do so, the organization has to develop deep insights into both the environment of the future to which it needs to adapt, as well as into the current internal weaknesses that have to be changed into future internal strengths. This implies that the external antecedents of organizational change are related to the external opportunities and threats in the broader environment. Similarly, internal strengths and weaknesses of the organization can also trigger organizational change. So, the starting point of our unified theory of organizational change is an evaluation of external opportunities (O) and threats (T) in combination with internal strengths (S) and weaknesses (W), which is known as a SWOT analysis in the classic strategic management literature.

When the predominantly stable environment of Western European police in the 1950s and 1960s changed from stable to dynamic (student rebellion, value changes, anti-war protests, terrorism, etc.), police were increasingly under pressure to change the bureaucratic, centralized and mechanistic structures that used to fit so well with the stable environment of the past, into a more flexible and technology-driven structure that seemed to promise a better alignment with the challenges of the 1970s and 1980s. Around the turn of the century, new challenges arose. The end of the cold war, globalization, open borders, and new technologies (internet, social media, et cetera) made existing structures and arrangements seem too slow and bureaucratic to effectively deal with several diverging challenges at the same time. In particular, the police faced a growing need to comply with citizens’ concerns on a local basis, while at the same time dealing with the threats of terrorism, internet crime, organized and international crime on a national, supranational or even global level. Cross border cooperation between police forces, the implementation of new technologies as part of investigative work, international police missions in areas such as Kosovo or Afghanistan, and new surveillance technologies at airports, train stations and public locations may serve as an illustration of the attempts made to restore fit in response to such external changes and threats.

The relevance of the macro-environment for organizational change

The strategic management literature recommends the so-called PESTL approach as an organizing framework to monitor external opportunities and threats ([43] Johnson and Scholes, 2000; [44] Johnson et al. , 2005). This framework combines the analysis of political (P), economic (E), societal (S), technological (T) and legislative (L) issues. Each and every element of the PESTL framework is associated with subsets of tailor-made theories that may guide the environmental scan ([84] van Witteloostuijn, 1996). However, a SWOT analysis is only complete when accompanied by an analysis of the internal strengths and weaknesses. Central concepts in this internal analysis include organizational assets, capabilities, competencies and resources. Existing frameworks offer a series of four criteria to evaluate the strengths (or weaknesses, for that matter) of the key resources that make organizations tick ([7] Barney, 1991). Essentially, this implies an assets-capabilities-competencies-resources evaluation (ACCRE) of the efficiency and effectiveness of an organization’s resources, in light of the organization’s primary aims and objectives.

Next, the outcomes from the external PESTL and internal ACCRE analyses are brought together to assess the extent of perceived misfit. In so doing, the weaknesses and strengths of an organization are pitted against the opportunities and threats associated with its external environment. This exercise is at the heart of a modern contingency analysis ([58] Parker and van Witteloostuijn, 2010):

P1. A fit between the external environment and an organization implies that organizations are good at performing the tasks expected from them, that they effectively and efficiently react to the challenges of the outside world, and that they use their resources to the maximum effect. There is no need for organizational change.

P2. A misfit between the external environment and the organization means that organizations cannot appropriately react to the outside challenges and fail to fulfil the expectations of internal as well as external stakeholders – in short, that they are inefficient and ineffective. Organizational change is needed.

The result of such a fit analysis is a taxonomy of practices that succeed vis-à-vis those that fail, conditional on the nature of the environment and the type of organization. The aspect of conditionality is crucial: After all, it is rather unlikely that practices that promote efficiency and effectiveness in, say, a police station in Paris are equally valuable for the Romanian border police. Also we would like to note that the assessment of strengths and weaknesses is not straightforward or unambiguous. We need to consider from who the assessment of strength and weakness comes, and we should also evaluate whether this assessment matters for all audiences and under all (future) circumstances. A case in point is security procedures at airports. It might be only a minor goal of these procedures to make flights more secure, and their higher goal might be the perceived security by the public and the public perception that politicians take security issues seriously. In this sense, security procedures can be weak in terms of their technical effectiveness, but strong in the sense of their public effect, and vice versa .

Knowledge sharing and technology as triggers of organizational change

Organizational life is increasingly an information-rich and knowledge-intensive practice. Key to organizational learning – and hence to the design of a successful organizational change programme – is knowledge of which practices work well and which do not. Therefore, knowledge sharing between organizations is argued to be essential for organizational success, as is emphasised in the so-called knowledge-based view of the firm ([29] Grant, 1996).

Conceptually, knowledge sharing is the exchange between two or more parties of potentially valuable information (e.g. [18] Davenport, 1997; [39] Ipe, 2003), and involves both seeking and providing knowledge ([38] Ingram, 2002). Knowledge sharing generates competitive capabilities and contributes to sustained performance ([69] Slater and Narver, 1995). Organizational knowledge sharing is not a singular and isolated process, but an on-going interplay within and between organizations via people and technology ([10] Berg et al. , 2008). Specific knowledge-sharing practices are shaped by barriers and enablers at the individual, organizational and technological level, and are part of and contribute to the external and internal environment of organizations. Individual employees and organizations learn from best practices within their own organization, but also within their sector or even across sectors or on a global scale. Implementing such best practices leads in many cases to organizational change:

P3. Knowledge sharing within and between organizations triggers organizational change.

Scholars in the field of public management stress the relevance of knowledge sharing in the sense of cross-sector collaborations ([12] Bryson et al. , 2006). Applied to the police this means that police organizations need to exchange knowledge and practices with relevant stakeholders (i.e. municipalities, health services, government, but also organizations in the private sector) in order to adapt to increasingly complex demands. To ensure that such rich knowledge exchange is successful, skilful leaders are needed to integrate “people, processes, structures and resources” ([2] Ansell and Gash, 2008).

However, the importance of knowledge sharing as a critical factor in change processes goes beyond exchanging information on best practice or mistakes to be avoided. Successful inter-organizational knowledge sharing depends on the comparability of the organizations. Just transferring best practices from one organization to another could lead to a serious misfit of practices. Best practices need to be translated into the context of the respective (recipient) organization:

P4. Knowledge sharing is most likely to be successful when organizations share similar characteristics and operate within similar environments.

In addition to knowledge sharing, our model pays special attention to the role of technology in organizational change processes. Since the introduction of assembly lines, it has been widely acknowledged that technology functions as an agent of change in many respects, and must be handled as a key contingency factor. Technology can facilitate knowledge sharing, trigger new practices of work and influence methods of internal and external organizational communication, to name just a few functions. Most of the technology-related organizational change literature either focuses on the role of technology as such ([28] Gosain, 2004) or on the role of social dynamics within organizations ([46] Latour, 1996).

More recent debates on the role of technology in organizational change stress the importance of having technology embedded in organizations ([45] Labatut et al. , 2012; [79] Volkoff et al. , 2007) and of integrating material and social perspectives on technology. Especially in an international setting, it seems increasingly vital to understand how the environment and organizational features mediate the social meaning that is given to technology, and how this can trigger and shape organizational change processes:

P5. Technology implementation is a highly context contingent process that triggers organizational change differently depending on the organizational context.

In the late nineties, some police forces in Germany introduced a system to record work hours in a cost accounting system in order to get data on how to use tight resources more efficiently and shift resources from inefficient procedures to core activities of policing. After an initial phase of getting used to typing in the required data into the correct fields and after the usual complaints (“another useless statistical procedure”), police officers were expected to adopt the new software as one of the many unavoidable chores that shape a police officer’s life and ultimately become part of their daily routines. But despite sufficient information on why this change was necessary, a large number of police officers refused to get used to it, and resentment instead grew over the years. It soon became obvious that the new software was not just any kind of culturally “neutral” tool, but was considered part of a new management philosophy largely shaped by a model of private business that was resented on principal grounds. Data input was mostly inaccurate, supervisors didn’t use the data, because they couldn’t trust them, and after several years, some police forces quietly abandoned the plan to introduce cost accounting systems as the basis of a new management data base altogether ([15] Christe-Zeyse, 2007b).

The internal dynamics of organizations: The throughput component

Throughput processes take place within the organization. The wish to engage in organizational change may well be triggered by a perceived misfit, as defined previously. This may be externally driven, given new pressures from the environment, or internally triggered by organizational leaders who believe that internal weaknesses have to be repaired (or a combination of the two, for that matter). At this point of the argument, two remarks are worth making.

First, in practice, it is the subjective perception of (mis)fit that counts as an organizational change trigger, not the “objective” outcomes of a SWOT analysis. In the noisy circumstances of organizational life, mistakes are inevitable. Second, of course, perceived misfit in the sense of a misalignment in SWOT analysis is not the only motivation for organizational change. For instance, managerial power and control-restoring aims are cited as alternative organizational change drivers ([83] Wittek and van Witteloostuijn, 2013). Knowledge sharing and best practices observed in other organizations might lead to the start of change processes, just as the implementation of new technologies can lead to organizational change.

The literature on organizational change offers insights into the internal processes launched by such organizational change initiatives. Here, we would like to summarise these effects by focusing on the potential content benefits and the potential process losses of organizational change ([6] Barnett and Carroll, 1995). In principle, to boost organizational performance, the content of change should be such that weaknesses will be ameliorated or bypassed, and strengths will be reinforced or exploited. But some of these changes also produce losses that are unexpected and difficult to observe ([31], [32] Hannan et al. , 2003a, b; [24] Ford et al. , 2008).

A new training programme aimed at improving the social skills of community police officers is supposed to improve a police station’s fit with the societal demand for citizen oriented police work. However, such a change intervention may also come with unexpected process losses. For example, the social skills training programme may trigger resistance from officers strongly believing in the action-oriented crime fighter profile of police, vis-à-vis the more preventive and citizen oriented practices associated with the training programme. This, in turn, may trigger discussions about the perceived “softness” of the new course the police force has embarked on in general – discussions that may lead to perceptions of cognitive dissonance between the officers’ perceptions of good policing and the perceived objectives of leaders ([40] Jacobs et al. , 2007).

Frequently, perceptions such as the one described in the quote which follows, extend to areas that are not even related to the original trigger. In our case, police officers may find proof of the new “softness” in other areas as well, be it in the way a new leader communicates or the tone of a recent press release or a change in the web site design of their police force. It lies in the nature of such sensemaking processes that they cannot be determined by “above”.

[36] Hannan and Freeman (1984) argue that process losses are particularly large if the core of the organization, such as its work floor culture or set of objectives, is affected by the initial intervention – as this core defines the organization’s identity. Under such circumstances it is expected that process losses will be larger than content benefits. Hannan et al. argued that high-centrality changes (that is changes that touch on the core features of the organization) lead to longer cascades of change and by doing so increase the opportunity costs associated with the initial change. Organizational changes explicitly targeting core organizational features belong the most dangerous and demanding change endeavours:

P6. If organizational change only relates to peripheral features, which are less relevant for the organizational identity, the content benefits might well be larger than process losses and vice versa.

P7. Change that touches on the core of the organizational identity often weakens or even eliminates the potentially beneficial effects of this change.

A key moderator, or contingency, of the effect of organizational change processes is leadership ([63] Romme and van Witteloostuijn, 1999). It is extremely hard, if not outright impossible, for organizational change to be successful without the willing and proactive engagement of the organization’s employees. This commitment cannot be taken for granted, however – employee resistance to change has often been cited as a primary cause of change failure ([3] Argyris, 1990; [23] Fiol, 2002). Yet, scholars increasingly challenge traditional perceptions of change resistance, which cast employees as stubborn saboteurs of smart change endeavours. Resistance to change should rather be seen as a warning for ensuing counterproductive change effects or threats to the organizational identity ([24] Ford et al. , 2008):

P8. Resistance to change can function as a warning signal of organizational identity threat, with important implications for change outcomes.

Leadership plays a key role in building the legitimacy of and commitment to the change process ([9] Bass, 1985; [16] Conger and Kanungo, 1987; [68] Shamir et al. , 1993):

Change acceptance cannot be enforced by decree, but senior police officers accustomed to leading police staff under “normal” circumstances might not necessarily be well equipped to explain the need for change and the consequences that may accompany such actions. In order to facilitate acceptance of attempts to restructure police organizations, ministries of the interior in several European countries started to spend significant time and effort in designing communication strategies, setting up information and participation campaigns, offering training courses, and/or installing web-based information channels. A sizeable number of police forces, however, still rely on the assumption that a clearly worded order usually suffices to explain the need for change and thus overcome any potential resistance ([65] Santos and Santos, 2012).

Effective leadership anticipates the negative effect of an organizational change programme, whereas ineffective leadership fails to do so. Effective leadership will dampen the process losses, while ineffective leadership will make matters worse ([16] Conger and Kanungo, 1987). Leadership is, hence, directly connected to the issues of organizational change and identity. Organizational identity threats elicited by organizational change lie at the core of concerns regarding the legitimacy of change, also driving employee resistance, lack of involvement and weaker commitment to change processes (e.g. [76] Van Knippenberg et al. , 2008):

Neighbourhood policing in England was restructured quite dramatically around 2008 by extending some police powers to Special Constables and Police Community Support Officers in order to increase perceived security, let warranted police focus on higher levels of crime and improve the relationship between the police and the public. In addition to that, a “Policing Pledge” was issued, which was a ten-point commitment to the public and was signed up to by all 43 police forces in England and Wales in December 2008. It contained rather ambitious targets regarding the performance of police forces all over the country. The change was perceived by many police officers as a “seismic shift” affecting the role of police officers, their relationship with the community, their cooperation with external stakeholders and their day to day tasks. Many police officers who had for many years focused on fighting crime, dealing with suspects and victims, hadn’t “walked the beat” for decades and needed to readapt themselves to talk to “ordinary” citizens in order to improve their community presence. Leadership turned out to be a critical factor regarding the acceptance of this change, and an assessment by Her Majesty’s Inspectorate of Constabulary found that four out of every five police forces were falling short of the Policing Pledge promise. In July 2010, the new UK Government decided to abandon the Policing Pledge targets altogether in an attempt to give more local control to authorities ([13] Bullock, 2010).

Threats to the continuity of organizational identity triggers resistance that stands in the way of successfully implementing the required changes. Sometimes the resistance is unable to stop the implementation but slows down the change process. [31], [32] Hannan et al. (2003a, b) argued that such change processes appear as if the moves were carried out in a high viscosity medium – every single step taking immense efforts and being slower and more costly than expected:

P9. Leadership can facilitate change processes by understanding reasons for local resistance and to translate the resistance into more adequate change implementation or adjustments to the change plan.

P10. Slowing down of organizational change processes due to resistance escalates opportunity costs. More managerial attention is needed to understand and address the resistance and little attention is left “to fly the plane”.

What would be required to prevent or overcome such perceptions and associated resistance is a clear message that the changes are internally driven (i.e. originate within the unit), and follow from, and are consistent with, the local unit’s mission and identity – or, in our unified theoretical framework’s terminology: are meant to restore fit. That is, when circumstances change, the way in which identity is enacted may change without the identity itself necessarily changing ([76] Van Knippenberg et al. , 2008). Or in other terms: sometimes organizations need to change to stay themselves:

P11. Organizational change aiming at adjusting the organization to environmental changes may be consistent with the organization’s identity, rather than being in conflict with it. Changes that are consistent with the organizational identity will be easier and bear less opportunity costs than changes that are in conflict with the organization’s identity.

A social identity analysis of leadership ([75] Van Knippenberg and Hogg, 2003) has identified a number of aspects of leadership that are particularly important in understanding how leaders can provide a sense of continuity of organizational identity. First, leaders have to be perceived to embody the organizational identity – to be representative of “who we are”, and to be “one of us”. Second, leaders need to espouse visions of change that are also visions of continuity of identity. Without a clear message that “we will still be us, despite all changes” visions of change are likely to elicit resistance more than enthusiasm. Third, leaders need to act as role-models in the enactment of these changes – taking the lead in the change process not only verbally, but also behaviourally:

P12. Effective organizational change leaders embody the organizational identity, espouse visions of change that are also visions of continuity and role-model the enactment of the change.

What is seen as representative of the police identity, will likely differ from country to country and from force to force and from special unit to special unit – there is no “one size fits all” here. Yet, at the same time, the key mechanisms driving the underlying process remain the same, and these underlying process mechanisms need to be captured in combination with country-specific expressions of the collective identity – again, quite a balancing act indeed.

Performance and organizational legitimacy: the outcomes component

The ultimate question is how organizational change affects organizational performance. The effects of organizational change can be negative, neutral or positive. This relates to the output dimension of our unified theory of organizational change. In this context, our theory emphasises the critical role of two important mediating effects: the impact of organizational change on external legitimacy and internal identity. The argument is that if not executed carefully, organizational change is very likely to lead to external legitimacy erosion and internal identity conflict. These, in turn, will impact organizational performance negatively:

P13. A key external threat to the success of organizational change is legitimacy erosion, and a key internal threat is identity conflict, both generating a negative effect on organizational performance.

This closes the circle of our unified theory of organizational change, as these key mediation feedback effects will distort the organization’s fit with the environment.

On the one hand, the external consequences are reflected in the organization’s legitimacy in the broader environment. If the organizational change negatively affects the organization’s accountability, reliability and performance in the eyes of external audiences, the organization’s legitimacy may be severely harmed ([36] Hannan and Freeman, 1984). For instance, if the introduction of community policing comes with a ‘soft’ image of police officers, street crime might increase rather than decrease and media reports about police activities might become critical with the tendency to undermine the police authority even further. Still, when a “soft” policing image, translated as being trusted by the community and serving the public is aligned with the greater societal expectation, such an approach might effectively decrease street crime, since the police can rely on public and media support and co-operation. Such disruptive or constructive performance and legitimacy effects feed back into the external opportunities and threats.

Organizational change triggering internal organizational identity conflicts can lead to low work satisfaction and a lowered organizational identification. When police officers are led into directions that go against their identity, this might lead to a threat of their identity. When a traditionally community oriented police force is expected to produce a specific number of tickets for minor offences (i.e. speeding, biking without a light, walking over red traffic lights), this can undermine both, a core aspect of their identity, but also their legitimacy in the wider public.

Discussion

Organizational change is a major challenge; the literature is full of contributions outlining the multi-complexity of organizational change endeavours. It is widely acknowledged that planned organizational change is not fully possible, since “[o]rganisations are continually changing, routinely, easily and responsively, but change within them cannot be controlled arbitrarily. Organizations rarely do exactly what they are told to do” ([50] March, 1981, p. 563). We are aware that our model implies an ambitious programme for organizational change studies. Interdisciplinary discourse and cross-cultural research frameworks are challenging in themselves ([66] Sauquet and Jacobs, 1998; [72] Turati et al. , 1998). We feel that it is worth the effort and that existing theories in organizational change need to be systematically tested and modified in an international arena.

At the heart of our model lie the three observations with which we started. First, organizational change can violate the organizational identity, which might have detrimental effects on the organization’s legitimacy and performance. Second, to predict such effects, a contingency perspective enables us to analyse the specific external and internal conditions of organizations that facilitate both change success and change failure. Third, the general patterns and mechanics apply to all change processes. Nevertheless it is the very spirit of our contingency perspective that in an international context the meanings of patterns and mechanics that lie behind the input, throughput and output processes of organizational change can widely differ and therefore deserve not a cure-all approach, but a careful and respectful analysis of the specific contexts.

The two next contributions to this special issue introduce the first results from a large EU-financed international project into organizational change in police organizations. This project involves teams from ten different countries: Belgium, Czech Republic, France, Germany, Italy, Republic of Macedonia, The Netherlands, Romania, Spain and the UK. The research project “Comparative Police Studies in the EU (COMPOSITE; see www.composite-project.eu/) runs in the period from 2010 to 2014 collecting rich multi-level data to explore Figure 1 [Figure omitted. See Article Image.]’s unified, multidisciplinary and multi-level framework of organizational change in police forces in the ten participating countries. In this special issue, next to this paper’s introduction of the framework, initial findings from two work packages will be presented. The next paper in this special issue summarises the results from the joint efforts of the complete COMPOSITE team to systematically carry out an environmental scan analysis in all ten European countries, focusing on evaluating the O and T pillars of a SWOT framework from the perspective of specific police forces. The paper after that discusses issues that relate to the key role of technology.

The authors would like to thank the project partners for their contribution to this work. This research is partially funded by the European Commission in the context of the COMPOSITE project (FP7 contract no. 241918).

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16. Conger, J.A. and Kanungo, R.N. (1987), “Towards a behavioral theory of charismatic leadership in organizational settings”, Academy of Management Review, Vol. 12, pp. 637-647.

18. Davenport, T.H. (1997), Information Ecology, Oxford University Press, Oxford.

19. Dikova, D., Rao Sahib, P. and van Witteloostuijn, A. (2010), “The effect of acquisition experience, cultural distance and institutional differences on cross-border merger abandonment and completion: evidence from the international service industry in 1981-2001”, Journal of International Business Studies, Vol. 41, pp. 223-245.

20. DiFonzo, N. and Bordia, P. (1998), “A tale of two corporations: managing uncertainty during organizational change”, Human Resource Management, Vol. 37 Nos 3-4, pp. 295-303.

21. Donaldson, L. (2001), The Contingency Theory of Organizations, Sage, Thousand Oaks, CA.

22. Dutton, J.E., Dukerich, J.M. and Harquail, C.V. (1994), “Organizational images and member identification”, Administrative Science Quarterly, Vol. 39, pp. 239-263.

23. Fiol, C.M. (2002), “Capitalizing on paradox: the role of language in transforming organizational identities”, Organization Science, Vol. 13, pp. 653-666.

24. Ford, J., Ford, L. and D’Amelio, A. (2008), “Resistance to change: the rest of the story”, Academy of Management Review, Vol. 33 No. 2, pp. 362-377.

25. Frooman, J. (1999), “Stakeholder influence strategies”, Academy of Management Review, Vol. 24, pp. 191-205.

26. Gioia, D.A., Schultz, M. and Corley, K.G. (2000), “Organizational identity, image, and adaptive instability”, Academy of Management Review, Vol. 25 No. 1, pp. 63-81.

27. Glynn, M.A. (2000), “When cymbals become symbols: conflict over organizational identity within a symphony orchestra”, Organization Science, Vol. 1 No. 3, pp. 285-298.

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29. Grant, R.M. (1996), “Toward a knowledge-based theory of the firm”, Strategic Management Journal, Vol. 17, pp. 109-122.

30. Hannan, M.T. (1998), “Rethinking age dependence in organizational mortality: Logical formalizations”, American Journal of Sociology, Vol. 104, pp. 85-123.

31. Hannan, M., Pólos, L. and Carroll, G. (2003a), “Cascading organizational change”, Organization Science, Vol. 14, pp. 463-482.

32. Hannan, M.T., Pólos, L. and Carroll, G.R. (2003b), “The fog of change opacity and asperity in organizations”, Administrative Science Quarterly, Vol. 48, pp. 399-443.

33. Hannan, M.T., Pólos, L. and Carroll, G.R. (2004), “The evolution of inertia”, Industrial and Corporate Change, Vol. 13 No. 1, pp. 213-242.

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39. Ipe, M. (2003), “Knowledge sharing in organizations: a conceptual framework”, Human Resource Development Review, Vol. 2, pp. 337-359.

40. Jacobs, G., Christe-Zeyse, J. and Keegan, A. (2007), “”Der Masterplan und sein Weg durch die Organization, Wie Verwaltungsreformen auf dem Polizeirevier ankommen”, Gruppendynamik und Organizationsberatung, No. 3, pp. 282-294.

41. Jacobs, G., Christe-Zeyse, J., Keegan, A. and Pólos, L. (2008), “Reactions to organizational identity threats in times of change: illustrations from the German police”, Corporate Reputation Review, Vol. 11, pp. 245-261.

43. Johnson, G. and Scholes, K. (2000), Exploring Public Sector Strategy, Prentice Hall, Englewood Cliffs, NJ.

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49. Magala, S. (2009), The Management of Meaning in Organizations, Palgrave, London.

50. March, J. (1981), “Footnotes to organizational change”, Administrative Science Quarterly, Vol. 26 No. 4, pp. 563-577.

51. Martin, S.E. (1999), “Police force or police service? Gender and emotional labor”, The ANNALS of the American Academy of Political and Social Science, Vol. 561 No. 1, pp. 111-126.

52. Miles, R.E. and Snow, C.C. (1994), Fit, Failure and the Hall of Fame, Macmillan, New York, NY.

54. Muehlfeld, K., Rao Sahib, P. and Van Witteloostuijn, A. (2012), “A contextual theory of organizational learning from failures and successes: a study of acquisition completion in the global newspaper industry, 1981-2008”, Strategic Management Journal, Vol. 33 No. 8, pp. 938-964.

55. North, D.C. (1990), Institutions, Institutional Change and Economic Performance, Cambridge University Press, New York, NY.

56. Oreg, S., Vakola, S. and Armenakis, A. (2011), “Change recipients’ reactions to organizational change: a 60-year review of quantitative studies”, The Journal of Applied Behavioral Science, Vol. 47 No. 4, pp. 461-524.

57. Ostrom, E. (2007), “A diagnostic approach for going beyond panaceas”, Proceedings of the National Academy of Sciences, Vol. 104 No. 39, pp. 15181-15187.

58. Parker, S.C. and van Witteloostuijn, A. (2010), “A general framework for estimating multidimensional contingency fit”, Organization Science, Vol. 21, pp. 540-553.

60. Pettigrew, A.M., Woodman, R.W. and Cameron, K.S. (2001), “Studying organizational change and development: challenges for future research”, Academy of Management Journal, Vol. 44 No. 4, pp. 697-713.

61. Punch, M. (2000), “Police corruption and its prevention”, European Journal on Criminal Policy and Research, Vol. 8 No. 3, September, pp. 301-324.

62. Ravasi, D. and Schultz, M. (2006), “Responding to organizational identity threats: exploring the role of organizational culture”, Academy of Management Journal, Vol. 49 No. 3, pp. 433-458.

63. Romme, A.G.L. and van Witteloostuijn, A. (1999), “Circular organizing and triple-loop learning”, Journal of Organizational Change Management, Vol. 12, pp. 439-453.

64. Rousseau, D.M. (1998), “Why workers still identify with organizations”, Journal of Organizational Behavior, Vol. 19, pp. 217-233.

65. Santos, R.B. and Santos, R.G. (2012), “The role of leadership in implementing a police organizational model for crime reduction and accountability”, Policing, Vol. 6 No. 4, pp. 344-353.

66. Sauquet, A. and Jacobs, G. (1998), “Can we learn from Herodotus?”, Journal of Managerial Psychology, Vol. 13 Nos 3-4, pp. 61-83.

67. Schwarz, G.M. and Huber, G.P. (2008), “Challenging organizational change research”, British Journal of Management, Vol. 19, pp. S1-S6.

68. Shamir, B., House, R. and Arthur, M.B. (1993), “The motivational effects of charismatic leadership: A self-concept based theory”, Organization Science, Vol. 4, pp. 577-594.

69. Slater, S.F. and Narver, J.C. (1995), “Market orientation and the learning organization”, Journal of Marketing, Vol. 59, pp. 63-74.

70. Sorge, A.M. (2005), The Global and the Local: Understanding the Dialectics of Business Systems, Oxford University Press, Oxford.

71. Sorge, A.M. and van Witteloostuijn, A. (2004), “The (non)sense of organizational change: an essay about universal management hypes, sick consultancy metaphors and healthy organization theories”, Organization Studies, Vol. 25, pp. 1205-1231.

72. Turati, C., Usai, A. and Ravagnani, R. (1998), “Antecedents of co-ordination in academic international project research”, Journal of Managerial Psychology, Vol. 13 Nos 3/4, pp. 188-198.

73. Vakola, M. and Nikolaou, I. (2005), “Attitudes towards organizational change: what is the role of employees’ stress and commitment?”, Employee relations, Vol. 27 No. 2, pp. 160-174.

74. Van Knippenberg, D. (2000), “Work motivation and performance: a social identity perspective”, Applied Psychology: An International Review, Vol. 49, pp. 357-371.

75. Van Knippenberg, D. and Hogg, M.A. (2003), “A social identity model of leadership in organizations”, Research in Organizational Behavior, Vol. 25, pp. 243-295.

76. Van Knippenberg, D., van Knippenberg, B. and Bobbio, A. (2008), “Leaders as agents of continuity: self continuity and resistance to collective change”, in Sani, F. (Ed.), Self-continuity: Individual and Collective Perspectives, Psychology Press, New York, NY, pp. 175-186.

77. Van Knippenberg, D., van Knippenberg, B., Monden, L. and de Lima, F. (2002), “Organizational identification after a merger: a social identity perspective”, British Journal of Social Psychology, Vol. 41, pp. 233-252.

78. Van Rekom, J. and Whetten, D. (2007), “How organizational beliefs cohere: about essence, distinctiveness and continuity”, paper presented at the Academy of Management, Philadelphia, PA, August, pp. 3-8.

79. Volkoff, O., Strong, D.M. and Elmes, M.B. (2007), “Technological embeddedness and organizational change”, Organization Science, Vol. 18 No. 5, pp. 832-848.

80. Weber, P.S. and Weber, J.E. (2001), “Changes in employee perceptions during organizational change”, Leadership & Organization Development Journal, Vol. 22 No. 6, pp. 291-300.

81. Weick, K. (1995), Sensemaking in Organizations, Sage, Thousands Oaks, CA, and London.

82. Whiteman, G. and Cooper, W.H. (2012), “Ecological sensemaking”, The Academy of Management Journal, Vol. 54 No. 5, pp. 889-911.

83. Wittek, R.F.M. and van Witteloostuijn, A. (2013), “Organizational change”, in Wittek, R., Snijders, T.A.B. and Nee, V. (Eds), Handbook of Rational Choice Social Research, Stanford University Press, Palo Alto, CA.

84. van Witteloostuijn, A. (1996), “Contexts and environments”, in Warner, M. (Ed.), International Encyclopaedia of Business and Management, Routledge, London, pp. 752-761.

 

Further Reading

5. Bamberger, S.G., Vinding, A.L., Larsen, A., Nielsen, P., Fonager, K., Nielsen, R.N., Ryom, P. and Omland, Ø. (2012), “Impact of organizational change on mental health: a systematic review”, Occupational Environmental Medicine, Vol. 69 No. 8, pp. 592-598.

17. Stone, M.M., Crosby, B.C. and Bryson, J.M. (2010), “Governing public-nonprofit collaborations: understanding their complexity and the implications for research”, Voluntary Sector Review, Vol. 1 No. 3, pp. 309-334.

42. Jacobs, G., Keegan, A., Christe-Zeyse, J., Seeberg, I. and Runde, B. (2006), “The fatal smirk”, Insider accounts of organizational change processes in a police organization, Journal of Organizational Change Management, Vol. 19 No. 2, pp. 173-191.

53. Mouhanna, C. (2008), “Police: de la proximité au maintien de l’ordre généralisé?”, in Mucchielli, L. (Ed.), La frénésie sécuritaire. Retour à l’ordre et nouveau contrôle social, pp. 77-87.

59. Peli, G.L., Pólos, L. and Hannan, M.T. (2000), “Back to inertia: theoretical implications of alternative styles of logical formalization”, Sociological Theory, Vol. 18 No. 2, pp. 195-215.

Appendix

Corresponding author

Gabriele Jacobs can be contacted at: gjacobs@rsm.nl

 

AuthorAffiliation

Gabriele Jacobs, Rotterdam School of Management, Erasmus University Rotterdam, Rotterdam, The Netherlands

 

Arjen van Witteloostuijn, University of Antwerp, Antwerp, Belgium, Tilburg University, Tilburg, The Netherlands, and Utrecht University, Utrecht, The Netherlands

 

Jochen Christe-Zeyse, Fachhochschule der Polizei Brandenburg, Brandenburg, Germany

Illustration

Figure 1: A unified framework of organizational change

 

English

Arabic

 

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As the nonprofit sector continues to grow there is a wealth of new opportunities for people looking to go into the field.

As the nonprofit sector continues to grow there is a wealth of new opportunities for people looking to go into the field. However, this growth also creates its share of challenges. In this Discussion, you will have the opportunity to review the analysis conducted by your peers and provide constructive feedback.

Post two sections of your Final Project for review by your peers. These sections can include the following:

  • Mission and Vision
  • Governance
  • Ethics
  • Management and Leadership
  • Volunteers and Staff
  • Organizational Budget
  • Strategic Planning

Be sure to include the name of the organization and indicate if this is an organization that you have worked for or one with which you are familiar that is being analyzed.

As the nonprofit sector continues to grow there is a wealth of new opportunities for people looking to go into the field. However, this growth also creates its share of challenges. In this Discussion, you will have the opportunity to review the analysis conducted by your peers and provide constructive feedback.

Post two sections of your Final Project for review by your peers. These sections can include the following:

  • Mission and Vision
  • Governance
  • Ethics
  • Management and Leadership
  • Volunteers and Staff
  • Organizational Budget
  • Strategic Planning

Be sure to include the name of the organization and indicate if this is an organization that you have worked for or one with which you are familiar that is being analyzed.

 

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POST BIO150 Final Exam 2015 (A+++++++)

Question

QUESTION 1

Match the nutrient with the food source. (Note: there is more than one correct answer)

                       

 

Protein

Lactose

Fructose

Fiber

Saturated fatty acid

Unsaturated fatty acid

trans fatty acid

Omega-3 fatty acid

Cholesterol

Vitamin A

A.

smoked salmon

B.

steak

C.

multi-grain bread roll

D.

carrots

E.

margarine

F.

olive oil

G.

whole milk

H.

peanuts

I.

strawberries

10 points

QUESTION 2

To make the meal below a vegetarian meal you would need to leave out the _____?
steak with side of pasta with lentils, peas, carrots and melted butter

4 points

QUESTION 3

The meal below could be a problem for people with common food allergies or intestinal disorders. Identify TWO food items and their respective food allergy/intestinal disorder.
Grilled chicken and pasta with lentils, peas, a glass of milk, and yogurt with peanuts and strawberries
.
(extra credit for identifying more than two food items that can trigger allergies/intestinal disorders)

10 points

QUESTION 4

Protein digestion begins in the ___

Mouth
Esophagus
Stomach
Small Intestine
Large intestine
5 points

QUESTION 5

Registered dietitians strongly recommended that most athletes consume protein supplements.

True

False

4 points

QUESTION 6

Saturated fatty acids are ___ healthy than unsaturated fatty acids
more

Less

4 points

QUESTION 7

You have discovered that your LDL level is 200 mg /dL and your HDL is 40 mg /dL. What should you do to become more healthy?
Lower your LDL and HDL
Lower your LDL and raise your HDL
Raise your LDL and lower your HDL

Raise your LD and raise your HDL

Nothing. This is a healthy cholesterol level
5 points

QUESTION 8

_____ is an example of a fat soluble vitamin.

4 points

QUESTION 9

Boiling vegetables reduces their vitamin content.
True

False

4 points

QUESTION 10

Some vitamins can be destroyed by exposure to heat, light, or air.

True

False

4 points

QUESTION 11

Match the vitamin to the respective deficiency disorder.

Vitamin A

Vitamin D

Vitamin K

Thiamin

Niacin

Vitamin B-12

Vitamin C (Ascorbic Acid)

A.

Scurvy

B.

Pernicious anemia

C.

Night blindness

D.

Beriberi and Wernicke-Korsakoff syndrome

E.

Excessive Bleeding

F.

Rickets in children and osteomalacia in adults

G.

Pellagra

14 points

 

QUESTION 12

Match the mineral on the left to the description on the right.

Calcium (Ca)

Sodium (Na)

Potassium (K)

Iron (Fe)

A.

Deficiency can lead to irregular heartbeats and muscle cramps

B.

Structural component of bones and teeth

C.

Deficiency can lead to fatigue and low hemoglobin levels.

D.

Excessive amounts can contribute to hypertension

 

8 points

 

QUESTION 13

Which organ plays a key role in water conservation?
Liver
Small Intestine
Kidneys
Pancreas
5 points

QUESTION 14

Drinking too much water can also be unhealthy, resulting in coma or even death in extreme cases.

True

False
4 points 

QUESTION 15

Briefly, describe one method for estimating a person’s amount of body fat.

5 points

QUESTION 16

Harry and Ron both weigh 140 lb, but Ron is shorter than Harry. Thus, Ron would have _____ BMI.

a higher
a lower
the same
5 points

QUESTION 17

Brown fat cells are specialized to
store glycogen
metabolize fat to generate heat
store fat
.
metabolize amino acids
.
5 points

QUESTION 18

Christina is a 21-year-old woman. Her percentage of body fat is 25%, which is considered ___.

too low
healthy
too high
4 points

QUESTION 19

Jason consumes 4,000 kcal/day and burns 2,000 kcal/day. Jason thus would have a ____ energy balance.
positive
neutral
negative
5 points

QUESTION 20

Name one health problem that is associated with overweight and obesity._____.
5 points

QUESTION 21

Which of the following is the hormone that is secreted by the stomach and increases hunger?
Trypsin
Ghrelin
Insulin
antidiuretic hormone (ADH)
5 points

QUESTION 22

Skipping breakfast can lower your metabolic rate.
True

False

4 points

QUESTION 23

Which of the following activities is generally classified as aerobic?
Strength training
Lap swimming
Playing golf
Gardening
5 points

QUESTION 24

Regular exercise does not help with weight loss, because you just end up eating more.

True

False

4 points

QUESTION 25

All weight supplements advertised on TV are safe and effective.
True

False

4 points

QUESTION 26

Greg is a 20 yrs old male. What should be his target heart rate for a moderate-intensity workout?

60 bpm
100 bpm
160 bpm
220 bpm

5 points

QUESTION 27

What molecule is the main energy source for all cells?

Lactic acid
ATP
Triglycerides
DNA

5 points 

QUESTION 28

Which nutrient should you eat after completing an intense workout to restore your stores of glycogen?
Carbohydrates
Fats
Proteins

5 points

QUESTION 29

Proteins are normally the primary energy source during vigorous exercise.

True

False

4 points 

QUESTION 30

_____ is a common symptom of food-poisoning.

5 points

QUESTION 31

Drinking water from a lake can most likely expose you to which food-borne pathogen?
E
. Coli
Rotavirus
Giardia
C
. botulinum
5 points

QUESTION 32

The FDA permits food to contain small amounts of insect parts, because contamination is difficulty to completely avoid.

True

False

4 points

QUESTION 33

You want to stock your home for a possible emergency situation. Would 1 gallon of water be sufficient to keep one person fully hydrated for 4 days? 
Yes
No

4 points

QUESTION 34

Nutritional deficiencies are most likely to affect human development during the ___ trimester.
first
second
third
fourth
5 points

QUESTION 35

______ is a possible side effect of the early pregnancy (first trimester). (There are several potential correct answers, please name only one.)
5 points 

QUESTION 36

Rapid, excessive weight gain after the fifth month of pregnancy could be a sign of _______.
Spina Bifida
Celiac disease
Low blood pressure
Preeclampsia
5 points

QUESTION 37

What are the TWO advantages of breastfeeding over formula milk?
10 points

QUESTION 38

____ is a common sign of a food allergy in infants

5 points

QUESTION 39

Which of the following is safe feed to a 2 month old infant?
Chicken nuggets
Soda (Pop)
Honey
All of the above
None of the above
5 points 

QUESTION 40

What is one possible problem with drinking caffeinated beverages while excersing?

 

 

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Change Managment

 

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Beau Street Runners, Ltd (BSR) is a courier service with headquarter on Beau Street in a first-tier suburb of a megalopolis severing four co-joined big cities with many different ethic communities and massive transportation grids

Beau Street Runners, Ltd (BSR) is a courier service with headquarter on Beau Street in a first-tier suburb of a megalopolis severing four co-joined big cities with many different ethic communities and massive transportation grids. BSR provides cabs, bicycles, vans and armored trucks for moving important packages between businesses in the various cities and surrounding suburbs (approx. 125 miles along a waterfront and 100 miles wide edging into foothills) in a “northern” climate with significant weather variations.
Obviously, security is an issue for BSR. Currently, they provide training programs on personal security and on the BSR’s standards for securing packages. Their standards are being met in all areas except customer service. Since customer service is about relationship building between customer and the runner, it may be challenging to build a learning solution that satisfies the need. However, your contact at BSR believes that their Runners are their ultimate image. Therefore, this customer problem needs to be fixed and they will do anything at all to fix it.
You have been hired to build a low-tech training solution for these associates. Based on the information below, what are the key cognitive issues, and memory/attention factors that you will consider in your designs? Based on that analysis of the essential learning needs, what learning theories and technologies would be most likely to meet the need? Explain your reasoning and support your opinions in a 3 page paper using APA format.
—————————————————————————————————-
BSR Runners:

  • Age: 18-28 (average age 31)
  • Gender: 68% are male; 32% are female
  • Type of work:
  • 35% are bicyclists specializing in very small packages of less than $500 value
  • 15% are cab drivers
  • 17.5% are van drivers
  • 18.5% are truck drivers
  • 13% are special-agents working only with highly insured packages ($100K plus) and special projects that may require days or weeks (e.g., moving museum pieces)
  • 80% of the bicyclists indicate that this is first full-time job
  • 25% of all employees indicate that this is a part-time second job
  • 79% indicate that they have earned a Brown Belt or higher in at least one martial art while the rest indicate that they attend martial arts training
  • Special agents earn more than $100k a year and the other runners are unaware that such agents exist
  • When surveyed about the work bicyclists Runners indicated that:
  • They enjoy the challenges of navigating the multi-city transportation grid but also find it stressful
  • Carry a PDA with GPS, phone, internet and carry technology for tracking and managing packages and signatures from those accepting packages
  • They are only paid when they work, so they have no “down time” in which to take training
  • They enjoy physical aspects of the job and the high-alert energy they must maintain to stay secure and keep their packages secure.
  • Extreme weather was their greatest hazard (after traffic) with winter days reaching into the -10 degree range regularly and summer days often near or over 100 degrees.
  • A tally of the last 100 customer service complaints show that:
  • 5:8 customers indicated that their courier was “curt” and “uncooperative”
  • 3:10 customers indicated that their courier was unable to explain why their package arrived late
  • 7:20 indicated that pick-up courier “scared them”, when asked for further information they said the following about individuals in various roles:
  • The bicyclist courier’s looked weird and scary – like a cross between street people and a terrorist.
  • The cab driver was foreign and didn’t seem to understand me
  • The van driver or armored truck drivers and assistants had shifty eyes… always checking around them, I felt like they were waiting for someone to pop out from behind me and attach them.

Your paper should reflect scholarly writing and current APA standards. Please include citations to support your ideas.

 

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SC235: General Biology I: Human Perspectives

Evaluating Your Own Risk for Inherited Disease

For this Assignment you will think about your individual health and health risks. What genetic diseases or problems might you face during your lifetime? Predisposition to heart disease, breast cancer, diabetes? You may consider your own health risks or those of other individuals such as a family member or friend. Then, in a paper of 750–1,000 words, address the following issues:

  • What genetic diseases or problems were determined to be potential issues?
  • Provide an introduction of the disease, outlining the major signs/symptoms of the disorder and the reason why this was selected as a genetic/inherited disease?
  • Research the mode of inheritance for this disease/trait? Why? If you are not able to find a specific mode of inheritance, provide a hypothesis for the mode of inheritance. Explain your thinking here very thoroughly; this should take up about half of the length of the Assignment.
  • What other information would help you draw better conclusions about this disease?
  • What problems did you encounter in gathering information about your family’s history or that of the person you interviewed?
  • If you were to have a child, what could you tell him or her about his/her chances of inheriting the diseases based upon your research about the inheritability of the trait you are researching?

Finally, visit the KU library by clicking on the “Library” link on the KU Campus homepage. Select the option to perform an advanced search. Find two references that pertain to the disease/trait you selected. Record the methods that you used to discover these sources, and answer the following questions:

  • Which search term(s) did you use?
  • Did you use combinations of search terms?
  • Which methods resulted in the most “hits” or results?
  • Did you refine any of your searches? In other words, did you perform an initial search and then further narrow the results?

Also, briefly explain whether the references support or contradict your previous conclusions.

 

 

 
 

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