1. A ________ is an example of a first-line manager .
A. shift manager .
B. division manager .
C. store manager .
D. regional manager .
2. Establishing strategies for achieving organizational goals is a part of the ________ function .
A. coordinating .
B. organizing .
C. leading .
D. planning .
3. Katz proposed that managers need ________ skills .
A. human, empirical, and mechanical .
B. technical, human, and conceptual .
C. technical, human, and financial .
D. technical, interpersonal, and legal .
4. Which of the following changes has resulted in the shifting of organizational boundaries?
A. digitization .
B. increased competitiveness .
C. increased emphasis on organizational ethics .
D. changing security threats
Managerial Basic Training (Scenario)Imagine that your marketing company has just merged with a manufacturing organization . You have been asked to help provide some “basic” managerial training to the engineers in the research and development unit of the new company . To ensure you are covering the important issues, your boss has asked to see an overview of materials that you will be providing the engineers .
5. The engineers have to be informed that, ________ are the people who direct the activities of others in an organization .
A. line workers .
B. directors .
C. subordinates .
D. managers .
6. Many of the engineers in the group are unclear about what managers actually do . Your training . materials should explain that a manager’s job focuses on ________ .
A. personal achievement .
B. helping others accomplish their work goals .
C. supervising groups rather than individual employees .
D. performing clerical duties
The Customer Meeting (Scenario)Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors . Kelly reports to Ben, a production manager, who in turn reports to Dan, a general manager, who reports to McKenna, a vice president of operations . Recently, McKenna asked Dan to have a meeting with Kelly and Ben regarding some customer concerns in the production area . The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns .
7. Kelly is a ________ .
A. middle manager .
B. top manager .
C. nonmanagerial employee .
D. first-line manager
The General Manager (Scenario)Michael is the manager of a production facility . On a routine day, Michael meets with the employees who produce the organization’s product . At another time, Michael meets with the production manager, Betty, and the human resource manager, Joyce, to discuss complaints filed by one of the employees in the production department . Michael also spends time on the Internet looking for new technologies that can be used in the production processes of his plant .
8. When Michael manages the employees who produce the product, he is utilizing his ________ .
A. empirical skills .
B. conceptual skills .
C. technical skills .
D. human skills .
Managerial Skills (Scenario)Adam, Brenda, Carl, and Dan are employees in the same organization . Adam is the shift manager, Brenda is the district manager, Carl is the regional manager and Dan is the project leader . Adam manages the employees who produce the organization’s product . After his excellent work is noticed, he is promoted to division manager . Carl on the other hand, after a disciplinary proceeding, is assigned to the post of office manager . Ethan is the managing director of the same organization .
9 Which of the following is true for Adam before his promotion .
A. His technical skills are of the utmost priority .
B. He need not have any empirical skills .
C. He need not possess any human skills .
D. His conceptual skills are of the utmost priority .
10 The symbolic view of management is based upon the belief that managers symbolize ________ .
A. he take-charge executive who overcomes any obstacle to see that the organization achieves its goals .
B. every aspect of an organization’s performance, from the top level to the operational level .
C. the fluctuating fortunes of the organization as they alternate between profits and losses .
D. control and influence in developing plans and making decisions .
11 ________ is/are called the iGeneration because they’ve grown up with technology that customizes everything to the individual .
A. Post-Millenials .
B. The Silent Generation .
C. Gen Y-ers .
D. Baby Boomers .
12. Which of the following environments is characterized by the highest level of environmental uncertainty?
A. a dynamic and simple environment .
B. a stable and complex environment .
C. a dynamic and complex environment .
D. a stable and simple environment .
13. Which of the following is a disadvantage of having a strong organizational culture?
A. decreased organizational performance .
B. inability to respond to changing conditions .
C. high employee turnover .
D. low loyalty towards the organization
14. The term ________ refers to repetitive sequences of activities that express and reinforce the important values and goals of the organization .
A. corporate rituals .
B. employee mentoringb
C. business ethics .
D. organizational cultured .
15. Which of the following is most likely to have a highly spiritual organizational culture?
A. a business that focuses strictly on outcomes .
B. a business that emphasizes centralized control .
C. a company with high tolerance of employee expression .
D. a highly aggressive, competitive business .
16. Jeff is an employee with the accounting department at a major shipping service provider in Texas . Soon after he joined following his graduation, his company developed corporate programs to help improve self-confidence and qualifications of diverse employees so they could “fit in . ” During which period of time did Jeff start working for his employers?
A. new millennium .
B. early 1980s .
C. late 1980s to late 1990s .
D. 1960s to 1970s .
17. Differences arising from which of the following factors becomes more important to people as they get to know each other?
A. gender .
B. race .
C. personality .
D. ethnicity .
18. Which of the following perceptions do employers typically have of older employees?
A. uncommitted to doing quality work .
B. lack of sound judgment .
C. weak work ethic .
D. resistant to new technology .
19. What type of discrimination usually involves jokes or negative stereotypes being perpetrated about fellow employees?
B. mockery and insults
C. intimidation .
D. discriminatory policies
20. Which of the following examples would be considered appropriate stereotyping?
A. assuming women to be particularly bad drivers .
B. asking someone from accounting to help with a budgeting problem .
C. assuming red-haired people have rather nasty tempers .
D. bracketing working mothers as not being committed fully to their jobs .
21. The aspect that differentiates social responsibility from other similar concepts is that it adds = a(n) ______ .
A. legal imperative .
B. technical imperative .
C. political imperative .
D. ethical imperative .
22. Which of the following arguments on social responsibility states that pursuing social goals hurts a business’s economic productivity?
A. lack of skills .
B. costs .
C. dilution of purpose .
23 A ________ is a formal statement of an organization’s primary values and the ethical rules it expects its employees to follow .
A. code of ethics .
B. vision statement .
C. mission statement .
D. code of purposed .
24. The primary debate about ethics training programs is whether ________ .
A. ethics can be taught .
B. the programs give unethical individuals more ammunition .
C. ethics causes misconduct .
D. the programs cover misconduct outside the workplace .
25. The ________ Act offers some legal protection to whistle-blowers . It has a provision wherein any manager who retaliates against an employee for reporting violations faces a stiff penalty of a 10-year jail sentence .
A. Landrum-Griffin .
B. Taft-Hartley .
C. Glass-Steagall .
D. Sarbanes-Oxley .
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