I need help with checking my answers in a 10 question quiz. Please only answer if you are…

I need help with checking my answers in a 10 question quiz. Please only answer if you are knowledgeable on the subject matter. Thank you for your assistance1.Research identified five principal dimensions that contribute to customer perceptions of service quality. Which of the following is NOT one of them? (Points : 1) Reliability Assurance Fringe benefits ResponsivenessQuestion 2.2.A successful kaizen program within a company requires all of the following EXCEPT: (Points : 1) total employee involvement. significant training. substantial financial investment. operating practices.Question 3.3.The easiest way to identify customers is to think in terms of: (Points : 1) communication channels. service-delivery models. customer–supplier relationships. stakeholders in the service delivery system.Question 4.4.The outcome of the production process that is delivered to the customer is referred to as: (Points : 1) net quality. design quality. perceived quality. actual quality.Question 5.5.In services low in _____, the customer’s impression of physical facilities, processes, and procedures is important. (Points : 1) market appeal customer contact customization labor intensityQuestion 6.6.A goal to reduce the time required to fulfill a customer’s order addresses the dimension of: (Points : 1) accuracy. cycle time. flexibility. reliability.Question 7.7.According to Kano’s classifications, as customers become more familiar with new or innovative product features, an “exciter/delighter†becomes a “satisfier.†(Points : 1) True False Question 8.8.Any process control system has all of the following EXCEPT: (Points : 1) a backup process. comparison of actual results with the standard. a means of measuring accomplishment. a standard or goal.Question 9.9.Which of the following is NOT TRUE of process owners? (Points : 1) They are accountable for process performance. They have the authority to manage and improve their process. They may range from high-level executives to workers in the shop floor. They assign sub-owners to manage the process and optimize its effectiveness.Question 10.10.Providing personalized, custom-designed products to meet individual preferences at competitive prices is known as: (Points : 1) concurrent engineering. strategic benchmarking. mass customization. volume flexibility.

 

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