Sleep Tight Inn Scenario:
The Sleep Tight Resort and Conference Center of Albuquerque, N.M. has a staff of over 300 full time employees and 100 seasonal employees in 10 different job categories. For the past twenty-five years the resort has been run by the Clause family. The Clause family has had experience in running several small motels and were very knowledgeable of the industry. However, while they tried to treat the employees fairly, Mimi Clause, the Manager, knew nothing of proper HR practices and tended to make arbitrary decisions. She left many of the HR decisions to the employment department which consisted of a secretary and an employment supervisor who had been a secretary for Mimi’s mother. Eighteen months ago, the family decided to hire Frank Jones as the new Manager of the resort.
After evaluating the current operations, Frank Jones, decided that the Resort was in fairly good shape except for the lack of standardized Human Resource practices. Very little information existed to support any of the past employment decisions, especially in the area of selection. Although Jones does not have any direct experience in HR, he had taken several courses in HRM while in college.
In the last eighteen months, Jones has encountered several problems. He would like you to:
Complete the questions below and be sure to
- Fully answer each question
- Include bullet point recommendations
- Provide at least a one page long document for each question
- Include at least one outside source
Evaluate the situation and identify the problem
Include short bullet point recommendations for each
Mr. Jones needs you to create a selection system. You know before you start this process, you will need to identify the basic WRCs of the job(s). Choose one of the following jobs at the Sleep Tight Inn: front office customer service representative, front office supervisor, or housekeeper. Then answer the following:
2a. Select a method of job analysis and design a form for how the method yields WRCs.
2b. Identify 3 sample WRCs for either front office customer service representative, front office supervisor, or housekeeper.